Xhockware announces today the launch of SmartCheckout Touchless, the self-service technology that allows Consumers to leave the store with their goods, without having to touch any checkout or payment devices used by other customers.
The preference recently expressed by 87% of American consumers, for stores with touchless and self-service systems, shows a natural reaction to the constraints posed by the pandemic. Not having to touch something that is touched by other people has become a priority, not only for consumers but also for store staff.
SmartCheckout Touchless allows the use of self-service checkout systems without the need to touch the store’s keyboards or touch screens, replacing these traditional interaction models by the smartphone, which thus controls the operation, eliminating all physical contact with the store systems. This technology is immediately accessible in all Xhockware self-service solutions and will also be available for integration with other manufacturers’ solutions.
Contacts: João Carvalho +351 968 045 019 Joao.firstname.lastname@example.org
What happened during the crisis is about to become history. Sales losses have been mostly contextual: most stores simply were closed and, with very few exceptions, mobility restrictions imposed by the quarantine made it impossible for people to leave their homes and shop. Therefore, I strongly believe that the significant increase in online sales in the last three to four months was primarily due to these contextual reasons, and although significant changes are coming to the industry, I don’t think this is the most significant of them. It’s reasonable to admit that the trends already seen before the pandemic, with online capturing each year more new sales than B&M, may eventually accelerate its pace, especially in the first Post-Covid19 months, but much more will change. Many Retail specialists are expressing views that are consistent with my conviction on this subject. Eventually, others may have contrary visions. We will all have to wait for more data to be available in the coming months, to better understand the reach of this phenomenon. (…)
Text written by João Carvalho
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Effective after May 2020, Xhockware and S&T Poland signed a partnership contract for the distribution of Xhockware’s Portfolio for Retail in the Polish territory. Focused on the digitalization of the in-store Customer journey, our activities will be centered on our SmartCheckout platform, the robotized operator that nearly eliminates integration times and cost, our app collection for consumers and store personnel, and as well our cash and cashless Self-services suite, offering Self-checkout and payment stations in scalable solutions to fit any operational scenario and budget.
The first visible evolution is on design and ergonomics. There’s no doubt that this is the element where manufacturers have put the majority of their effort and we see noticeable progress over recent years. I found many examples of this but would highlight Suzohapp and the ”organic” integration of their cash devices over the checkout, merging looks and function in a flawless way and giving the retailer a very interesting mix of options where technology never imposes itself to the store environment. Of significance also, is the impressive gains in performance and range in what regards the automation cash handing. This is more impressive if we compare both the cost and performance of today, with just three years ago, making it a perfect example of the laws of technology evolution over each years.
However, these evolutions also show an almost exclusive focus on the “product”, and a large convergence of common formulas that bring to my mind the words of Peter Goldberger in his influential New York Times article on Retail entitled “The sameness of things”:
While everything may be better it’s also increasingly the same
I think the main players are lacking a digitally integrated vision and the ability to offer Retailers the power to think or re-think the Customer journey, the consumer and the store personnel in the first place. Online, mobile and traditional are merging, at least in the minds of consumers, but we don’t see this reality being a priority of the Retail IT industry, which continues seeing stores as an aggregate of technological compartments.
While this certainly brings some disappointment, it also reinforces my view that we, at Xhockware, are heading in the right direction.
A final word to our Compagnons de route and partners from Italy, SN Systems, with whom we shared stand G.65, to Suzohapp and CPI, our partners for cash systems and S&T, our Distributor for Poland.
The new project is called “FoundersTV” and is an initiative supported by the Porto City Council and Scale Up Porto. Its mission is to promote entrepreneurs and their stories, so that the youngest can be inspired by those who are close. The Founders Founders entrepreneur community launched on July 12, a new initiative to boost the entrepreneurship ecosystem. The new project “FoundersTV” was celebrated with the recording of six episodes of the first season of a kind of talk show called Founder Meets Founder. A program in which two entrepreneurs talk about various topics related to their path and the growth of their companies, without moderation. The first episode was recorded during Start & Scale week and will be available in July. The rest were recorded on July 11 at Founders Café, bringing together 10 founders and 10 different projects and will be available in October. The guests of this first season are: Carlos Lei (HypeLabs), Paulo Cunha (ShiftForward), Catarina Simões (Last2Ticket), João Rodrigues (Xhockware), Pedro Fortuna (Jscrambler), Nelson Pereira (TOPDOX), Bruno Azevedo (AddVolt), Tiago Sá (WiseCrop), Pedro Roque (Emailbidding), Luís Vieira (B-Parts), Luís Roque (HUUB) and Felipe Ávila da Costa (Infraspeak).
Xhockware is a company focused on developing innovative retail solutions with the aim of improving the shopping experience. The YouBeep app is your star product. What is your name and what did you do before you became an entrepreneur? Joao Rodrigues. Before Xhockware, I had already created a company in the retail area. Before that, he was a researcher at an Engineering Institute – INESC Porto and a university professor. How will your startup change the world? We aim to help consumers in their purchase process, saving them time, increasing their convenience, maximizing their benefits with personalized promotions. Have you paid your salary yet? Yes. How many hours do you work a day? An average of 10-12h per day. What did you fail to do to be a successful entrepreneur? The dedication of time that an initial company requires has a considerable impact on personal life. The company is forced to give up personal time that we normally allocate to family and friends. What did you do to be a successful entrepreneur? Maintain a constant state of concentration on the various aspects that are involved in running a company. It is difficult to disconnect from the reality of the company. Is having a startup trendy or is the world really changing? There is clearly a change. A few years ago, being part of a startup was often considered irresponsible: Why leave a successful, stable career, which paid better, for a risky reality, poorly paid, and which requires extreme dedication? Everyone today knows realities like Facebook, Uber, or Farfetch, so the “startup” phenomenon is now more “trendy” and better accepted by society. If you were the boss of a big company, what did you tell yourself to convince you to work for that company instead of a startup? “We have a startup culture, not a big company” What is your business or technology idol? I do not have. There are certainly good examples, but I do not highlight any that I consider “idol”. I regularly follow Guy Kawasaki. Are you vegan, do meditation or just watch TV and walk the dog at the end of the day? None of the above. I divide the time available between the family and rest (physical and mental). In a single sentence, what would you say – even – in an elevator to convince someone to invest in your company? We have a patented system that increases customer satisfaction, reduces operating costs, increases sales, and can be installed on any supermarket cashier system in a few hours, without requiring any integration or security requirements. Are you interested? 🙂
The 23rd edition of the Luso-French Trophies 2016, organized by the Luso-French Chamber of Commerce and Industry, had an additional 15% of entries compared to the previous one, with the selection of nominees carried out by an independent jury, composed of representatives from AICEP , IAPMEI, Foreign Trade Advisers, entrepreneurs, sponsors and partners of the event. On October 20, 2016, at the gala dinner for the delivery of the prizes, we received the Innovation Trophy of the “Luso-French 2016 Trophies”.
The eight finalists of the Startup Challenge stood out for their business vision, pertinence of the problem they want to solve and the quality of the team. This afternoon, they will have the opportunity to make their pitch, a challenge that will lead to the consecration of the winner.